ServiceNow is a popular cloud-based platform used for IT service management, IT operations management, and other related functions. One of its features is the ability to export data into various formats, including Excel. However, users often encounter limitations when trying to export large datasets, particularly when it comes to the maximum number of records that can be exported to Excel. In this article, we will discuss the change limits of max export records for XLS in ServiceNow and provide guidance on how to navigate these limitations.
Understanding ServiceNow’s Export Limitations
ServiceNow has a default limit on the number of records that can be exported to Excel. This limit is in place to prevent performance issues and ensure that the platform remains responsive. The maximum number of records that can be exported to Excel is typically around 10,000 to 50,000 records, depending on the specific instance and configuration. However, this limit can be adjusted by administrators to accommodate specific business needs.
Why Are There Export Limits?
The export limits in ServiceNow are in place for several reasons:
- Performance: Exporting large datasets can put a significant load on the platform, potentially impacting performance and responsiveness.
- Data Integrity: Large exports can lead to data integrity issues, such as truncated data or formatting problems.
- Security: Limiting export sizes helps prevent potential data breaches by reducing the amount of data that can be exported at one time.
Changing the Export Limit
Administrators can adjust the export limit in ServiceNow by modifying a system property. The specific property that controls the export limit is:
glide.xlsx.max_rows
This property can be found in the System Properties module under System Configuration. To change the export limit, follow these steps:
- Navigate to System Configuration > System Properties.
- Search for glide.xlsx.max_rows.
- Click on the property to edit its value.
- Enter the new maximum number of rows allowed for export.
- Save the changes.
| Property Name | Description | Default Value |
|---|---|---|
| glide.xlsx.max_rows | Controls the maximum number of rows that can be exported to Excel. | 10,000 |
Key Points
- The default export limit for Excel in ServiceNow is typically between 10,000 to 50,000 records.
- The glide.xlsx.max_rows system property controls the export limit.
- Administrators can adjust this property to change the export limit.
- Increasing the export limit can impact platform performance.
- It's crucial to balance data export needs with system performance considerations.
Best Practices for Large Data Exports
When dealing with large datasets, it’s essential to follow best practices to ensure smooth and efficient exports:
- Use Data Analyst: ServiceNow’s Data Analyst tool allows for more flexible data analysis and export options.
- Export in Chunks: If possible, export data in smaller chunks to avoid performance issues.
- Optimize Queries: Ensure that queries are optimized for performance to reduce the load on the platform.
- Monitor Performance: Keep an eye on platform performance after adjusting export limits.
Conclusion
ServiceNow’s export limits for Excel are in place to ensure platform performance and data integrity. By understanding these limitations and knowing how to adjust them, administrators can better manage large data exports. However, it’s crucial to balance export needs with performance considerations to maintain a responsive and efficient platform.
What is the default export limit for Excel in ServiceNow?
+The default export limit for Excel in ServiceNow is typically around 10,000 to 50,000 records, depending on the instance configuration.
How can I change the export limit in ServiceNow?
+You can change the export limit by modifying the glide.xlsx.max_rows system property in the System Properties module.
What are the risks of increasing the export limit?
+Increasing the export limit can impact platform performance, potentially leading to slower response times and increased load on the system.